Paid subscribers who used the Zuku Review to prepare for their tests may be entitled to a free re-subscription if they do not pass.
You must contact us within 12 months of the end of your Zuku subscription date and verify you did not pass the NAVLE®, BCSE, or PAVE QE by emailing a scanned copy of your results letter to
We will check your records to confirm that you made reasonable use of the Zuku Review materials (i.e., you accessed >80% of the tests, both in study-mode and test-mode). The process usually takes 4-5 business days.
If you meet these criteria, you will get access again for the same amount of time as you paid for initially. This is a one-time offer and is only valid for the next test window.
If you are close to 80% in study-mode and 80% in test-mode, we generally give the benefit of the doubt and still set you up. We want folks to succeed and we want to help.
If you are a long ways off from 80% in study-mode or test-mode, don't worry, we will still work out an arrangement at a discount to get you the test prep access you need.
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Zuku Guarantee